It doesn't play every hour as the description says.
Hi Ana,
My name is Chevy from Timeless Moments Clocks. I saw your review of your new Seiko clock on my website, and since I am the person that also inspected and shipped the clock out to you, I was very disappointed and saddened to hear that it hasn’t lived up to your expectations. I originally reached out to you on 9/4/2026, but since I hadn’t heard anything back, I wanted to send this email again in case it missed your inbox.
I’m hopeful that some of these troubleshooting tips may help fix the chiming on your clock so that it goes off as it should. If you have any additional questions, I am always here to help.
1. Melody Switch — If the clock isn’t playing at all on the top of the hour, it could be set to the “OFF” position. Please check the melody switch (located on the backside of the clock) to ensure that you have chosen a melody selection (A, B, or C) instead of the “OFF” position. The “OFF” position” is the very last option I believe.
2. Lighting — The clock may not be hanging in an area with enough light, so the light sensor may not be detecting the light in your room. One way to test this is to hold a flashlight up to the light sensor (located to the right of the number “4” in the gold castle window) while manually moving the time on your clock forward.
3. New batteries — Worst case scenario, the batteries could need replaced. This is very rare for brand-new clocks, as they are supposed to come with brand new batteries. If you do end up going out and buying new batteries, send me a receipt and I will send a $20 refund to your original payment method for the troubles.
Please let me know if any of these tips helped, or if you have any other questions! I am here to help you in any way I can. Your satisfaction is my top priority :) And ultimately, if you would like to return the clock, you can read about our return and refund policy here:
https://www.timelessclocks.co/pages/policies
Best wishes,
Chevy
