As a small business, we are unfortunately unable to offer some benefits that larger retailers may, but we are always here to assist and provide personalized service to you, our loyal customer. We have been immersed in the world of clocks for over 20 years, and we are passionate about each and every clock you see here on our website and across our social media channels. Our ultimate goal is to spread the joy and happiness that these timepieces have brought us for so many years. If you have any questions or concerns at all, don't hesitate to contact us!
Warranties
All of our clocks come with a warranty. We carefully inspect and test each and every timepiece, new or pre-owned, prior to shipment. Our warranties cover any mechanical or internal defects, such as inaccurate timekeeping. Please keep your packing slip or digital receipt just in case, as you will need this information in order to receive warranty coverage on your clock.
Our warranties do not cover the following:
- Physical imperfections and normal wear and tear (scratches, scuffs, etc.)
- Damage from mishandling
- Damage from climatic conditions
- Battery leakage and damage from leakage
- Damage to the glass
- Consequential damage or loss
Read below for more information on your clock's warranty.
New Clocks
Each of our new Seiko, Hermle, and Kit-Cat clocks come with a minimum of a one year warranty from their manufacturer that will cover all mechanical defects. Each new clock will come with a warranty sheet from the manufacturer that will explain their warranty in detail to you. Feel free to reach out to us if you have any questions or concerns about your new clock's warranty.
New Rhythm Clocks
Rhythm USA has officially ceased operations, meaning that their warranties are now voided. Timeless Moments Clocks is proud honor their original one-year warranty on new Rhythm clocks purchased from us. We do not warrant Rhythm clocks sold by other dealers, and we are not affiliated with Rhythm or their subsidiaries.
Pre-Owned Clocks
Our pre-owned clocks come with a 90-day warranty against all internal defects unless directly specified in the description. We test each pre-owned clock for a minimum of 30 days before listing them to ensure that they will work properly. This warranty does not cover any physical damage or imperfections since the clocks are pre-owned, but we do our best to accurately showcase the clock's condition in the product images and descriptions of each item.
Returns
If you aren't happy with your purchase, we offer a 30-day return policy. This means that you have 30 days after the shipping carrier's posted delivery date to request a return.
To be eligible for a return, your clock must be in the same condition that you received it, fully intact with original tags and stickers if included, and in its original packaging with original packing materials. If your clock meets these requirements, please contact us here or at contact@timelessclocks.co to initiate a return. You will need your original receipt or proof of purchase, and you will also need to provide detailed photos of the clock to us.
If your return is accepted, you will be responsible for the shipping costs to return your clock to us, as we paid the shipping to get it to you. We recommend using Pirate Ship; it's a free-to-use service that offers the lowest shipping rates for all carriers. We also use it to ship many of our items to you.
If the clock arrives damaged or broken in return shipping to us, it will be ineligible for a refund. We will provide our specialized packing recommendations to you when you contact us to request a return.
Damages & Issues
Please inspect your order as soon as possible upon reception, even if it is a gift for someone else. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your order is past the 30-day window, we may not be able to accept your return.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be given a refund for the cost of your item minus our shipping cost and a 20% restocking fee. If you place an order and decide to cancel the order before shipment, you will be subject to a 5% service fee.
We take returns and refunds very seriously, so we will be sure to get back with you in a timely manner. Your satisfaction is our top priority, and we want you to get a timepiece that you are happy with.